Integrating AI and Human Support for Hybrid Customer Service Models
Let’s be honest. The old way of doing customer service—the “wait on hold for 45…
Customer Support
Sustainable Customer Support: The Secret Ingredient for Truly Eco-Conscious Brands
You’ve nailed the organic cotton, the recycled packaging, the carbon-neutral shipping. Your brand is built…
Building Customer Support Communities for Peer-to-Peer Assistance
Let’s be honest. The old way of doing customer support—a single, overwhelmed team fielding a…
Mental Health Considerations for Support Team Management: It’s More Than Just a Perk
Let’s be honest. Managing a support team is a bit like being an air traffic…
Sustainable Customer Service: The Secret Ingredient for Truly Eco-Conscious Brands
Let’s be honest. You’ve worked hard to source sustainable materials, reduce your carbon footprint, and…
Voice-first customer service strategies for smart devices
The way we ask for help is changing. It’s no longer just about picking up…
The Importance of Transparency in Customer Service
Transparent communication is an essential customer service strategy that allows businesses to cultivate customer loyalty,…
Innovative Approaches to Enhancing Customer Loyalty Programs
A good loyalty program can be the start of a longer-lasting customer relationship. It allows…
Proactive Vs Reactive Support – Predicting Customer Needs Before They Arise
A reactive support frequently find teams in an endless firefighting endeavor for answers, resulting in…
Customer Support Automation: Exploring the Pros and Cons
Customer support is a critical aspect of any business, playing a key role in customer…