May 13, 2021

Customer Support

Designing Accessible and Inclusive Customer Support for Neurodiverse Users

Think about the last time you contacted customer support. Was it a smooth experience, or did it leave you feeling frustrated, unheard, or just plain...

The integration of AI co-pilots into human-led support workflows

Let’s be honest. The phrase “AI is transforming customer support” is everywhere. It’s a headline that’s lost its punch. But the real story, the one...

Ethical Data Use and Privacy-First Support in a Post-Cookie World

Let's be honest. The digital marketing world is in the middle of a massive, and frankly, messy, transition. Third-party cookies—those tiny trackers that followed us...

Implementing Asynchronous Video Support for Complex Technical Issues

Let’s be honest. Explaining a complex technical problem over email or a chat thread can feel like trying to describe a strange noise your car...

Crafting a Global Support Strategy for Hyper-Localized Cultural and Regulatory Compliance

Let’s be honest. Going global is a thrilling prospect. But the moment you step off that metaphorical plane into a new market, the reality hits....

Establishing Ethical Guidelines and Transparency in AI-Powered Customer Interactions

Let’s be honest. That chatbot you’re talking to? It’s probably not a human. And you know what? That’s okay—as long as you know it’s not...

Marketing

Developing Privacy-First Marketing Strategies in a Cookieless Digital Landscape

The digital marketing world is, well, in the middle of a pretty big shift. You know the feeling—like the ground is moving under your feet....

Marketing for the Creator Economy: Building Your Digital Empire, One Real Fan at a Time

Let’s be honest. The old marketing playbook is gathering dust. Blasting generic ads to a passive audience? That feels about as effective as shouting into...

Repurposing and Atomizing Long-Form Video Content: Your Secret Marketing Weapon

You know that feeling. You've poured your heart, soul, and budget into a killer long-form video. A webinar, a product deep-dive, a documentary-style brand story....

Building and Monetizing Niche Community Platforms as a Marketing Channel

Let’s be honest. The old marketing playbook feels… tired. You know the one. Blasting ads into the digital void, hoping something sticks, while your audience...

Marketing in the Spatial Web: How to Craft Strategies for Immersive Digital Experiences

Let’s be honest. The marketing playbook we’ve all been using is starting to feel a bit… flat. Banner ads? Ignored. Social feeds? Overcrowded. The next...

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is your best friend here. Putting It Into Practice: Your Inclusive Campaign Toolkit Okay, theory is great. But what does this actually look like day-to-day?...

Trade Show

Monetizing Trade Show Content: The Smart Shift to Digital Packages & Micro-Transactions

Let’s be honest. For years, the value of a trade show evaporated the moment the last booth was packed away. You’d invested a small fortune...

Post-pandemic attendee psychology: designing for comfort, safety, and renewed engagement

Let's be honest. The world of events didn't just pause for a couple of years—it was fundamentally rewired. And so were the people who attend...

Building Authentic Community and Networking Beyond the Show Floor with Dedicated Apps

Let’s be honest. The best part of any conference often happens in the hallway, at the coffee cart, or in that serendipitous conversation after a...

Beyond Ramps: Smart Strategies for Creating Truly Accessible & Inclusive Trade Show Experiences

Let’s be honest. For years, "accessibility" at trade shows meant a wheelchair ramp at the main entrance and maybe a few large-print brochures tucked under...

Building Year-Round Community Engagement from a Single Trade Show Appearance

You know the feeling. You’ve just wrapped up a fantastic trade show. Your booth was buzzing, you collected a stack of leads, and your team...

Budget-Friendly Guerrilla Marketing Tactics for First-Time or Small Exhibitors

Let's be honest. Walking into a massive trade show as a first-time or small exhibitor can feel... well, intimidating. You're surrounded by industry giants with...