Building Customer Support Communities for Peer-to-Peer Assistance
Let’s be honest. The old way of doing customer support—a single, overwhelmed team fielding a…
Customer Support
Mental Health Considerations for Support Team Management: It’s More Than Just a Perk
Let’s be honest. Managing a support team is a bit like being an air traffic…
Sustainable Customer Service: The Secret Ingredient for Truly Eco-Conscious Brands
Let’s be honest. You’ve worked hard to source sustainable materials, reduce your carbon footprint, and…
Voice-first customer service strategies for smart devices
The way we ask for help is changing. It’s no longer just about picking up…
The Importance of Transparency in Customer Service
Transparent communication is an essential customer service strategy that allows businesses to cultivate customer loyalty,…
Innovative Approaches to Enhancing Customer Loyalty Programs
A good loyalty program can be the start of a longer-lasting customer relationship. It allows…
Proactive Vs Reactive Support – Predicting Customer Needs Before They Arise
A reactive support frequently find teams in an endless firefighting endeavor for answers, resulting in…
Customer Support Automation: Exploring the Pros and Cons
Customer support is a critical aspect of any business, playing a key role in customer…
What Does Customer Support Entail?
What does Customer Support Entail? The term “customer support” is used to describe any type…
Five Key Components Of Good Customer Support
Customer Support is a comprehensive range of customer-related services to help customers in making correct…